5 Keys to How People will Respond to Your Change

If you have ever led a change, you will be familiar with this experience:

You make your pitch to someone affected. You pitch your change proposition with passion and enthusiasm.

However, as you talk, the other person does not mirror your enthusiasm. In fact, you feel a huge yebbut coming ("Yeah, but..."). Your enthusiasm begins oozing out of your feet as you listen to them explain why it won't or shouldn't work.

I thought I'd share the video below. It forms part of our new Exploring People Engagement online coaching programme. In this video, I rehearse the 5 TONIC ​responses that cover most of the sources of objection to our change.

So, what's the point? Simply this: the TONIC list helps me prepare before I present a change proposition. If I'm giving a formal presentation to a larger group, I might include some of these objections in my presentation, such as the organisation's recent history and the type of change I'm proposing, and deal with those concerns as part of my presentation.

Most responses to change can be explained from five core areas.

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If I'm meeting a key individual, one-to-one, I might sensitively study how they might react from what I know about them, their role, their style of working and what I know they hold as their operating values. This helps me avoid causing unnecessary anxiety or offence.

Finally, I'd like to attribute the original list to the work of Esther Cameron and Mike Green, as it appears in their Making Sense of Change Management. MSCM, as it was known, was for a number of years the core reference for APMG's qualification in Change Management. 'TONIC' was the acronym one of the pearcemayfield delegates on the  Change Management Practitioner course came up with and it stuck for John Edmonds and me.

Then APMG moved to The Effective Change Manager's Handbook as the core reference for this qualification, a tome which I had a hand in writing one of the chapters. And, sadly, TONIC didn't make the transition to the new curriculum, which I think is a shame.

So I've kept it in my writing and training. I hope you agree it's a valuable framework.

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A New Emergent Idea ….

In this video, I’m in my garden in Oxfordshire. It’s spring and so much new life is coming up. I love this time of year. There is a riot of noise each morning from birds that have recently migrated to Northern Europe. And new plants are beginning to emerge.

But this post is about another kind of new life that is beginning to emerge.

For over a year now, I’ve been writing and working on what is that ‘X Factor’ in high performers, particularly in the arena of change. How do these high performers get their extraordinary results?

In the early part of this year, I was really encouraged by the Leading Yourself online workshop. Over about six weeks, we worked through some core material in my recent book, meeting weekly online to explore what the implications were for each of the group.

By the end of that time we had bonded as a group. The class didn’t want it to end and asked to keep a monthly webinar going.

So I did some research and sought your opinions. If you are a subscriber to this site , you will know about the survey I have been running.

I asked about what you want, your challenges, and so on. Although results are still coming in, what is emerging is really interesting…

First, you are a wide-ranging group. Not many of you have job titles like ‘project manager’ or ‘change leader’. We have journalists and cyber-security experts, church workers and government officials. It seems that the secrets of great change leaders are applicable to us all.

Also, very few people have a single full-time job. Most of us have a portfolio of jobs. The 21st century is upon us. This is the new normal.

Nearly everyone has a portfolio of jobs. The 21st century is upon us. It's the new normal.

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However, what you want from me is fascinating, and caused me a little concern. It seems that you want two things:

  1. Yes, you do want Community - a place to share and connect with like-minded individuals
  2. Quick Wins - short, sharp ‘how-to’ guides. People want me to 'cut to the chase' and give them a condensed explanation, something that they can absorb in five or ten minutes.

Now, how to I do this?

After researching into this, I’ve come to the conclusion that I should offer you a private site, a place where people can access member’s only discussions and forums, as well as exclusive content.

This is not something I set out to do. I was happy with writing, producing learning solutions and coaching one-to-one. But I am committed to your success, and offering you what you want.

So, I’ve been busy building the site. I'm not yet ready to launch it.

If you would like early notice of this launch, then please click the link below and I will put you on a waiting list.

I’m excited. You are taking me an unexpected direction, and I’m already forming a vision of what this community will look like. I think it will be very powerful for us all.

As always, leave your comments below, or complete my online survey.

Better still, ​join the waiting list for the launch of this exciting new community.

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The Relational Bank Account

I think I first came across this concept in the writings of Stephen Covey about twenty years ago. It struck me then as a powerful metaphor. I've used it many times since. It changed the way I looked at requesting people to change for me and my reasons. It is still as powerful as ever.

Relational Bank Account Video

The Relational Bank Account  is thinking about the relationship with another person, a stakeholder, as the equivalent of a bank account. You 'deposit' into the account by acts of helpfulness and so on.

You make withdrawals, positively by asking that stakeholder to do something for you, something they wouldn't do otherwise.And you should only attempt to make a positive withdrawal if you know there is something in that account.

You can make more negative, rapid withdrawals by disappointing them or not meeting their expectations of you. You can even make withdrawals by neglecting them. Relational bank accounts leak.

I've found this to be a powerful concept. It makes me take stock of the relational capital with key stakeholders before I proceed with making a request or any kind of demand on them.​ 

The Relational Bank Account is a powerful influencing strategy particularly when it is done with the right values.

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To some people this can appear at first a little cynical, crude, even somewhat calculated and manipulative. I suppose people could use it that way. However, it all depends on the values you bring to bear on this technique.

If you have a grasping, selfish, self-serving set of values, then it could be used manipulatively. But I very much doubt it would work as well, quite apart of the ethics of the matter.

Whereas, if you approach the relational bank account as a strategy to express your values of generosity, service and empathy, along with an abundance mind set, then you are much more likely to get positive results and the relationships will be enhanced over the long-term as well.​

There are at least 10 different ways we can make positive deposits into key relationships around us.

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I've published a short 13-page guidance that you can download here. In all, I identify 10 different ways we can make 'deposits' into the relationships around us. You can download it below.

As always, please let me know how you get on. Maybe leave me a comment below, particularly if it helps you achieve some kind of breakthrough in relationships.​

Copyright: neyro2008 / 123RF Stock Photo

The War of Writing

In any act of creativity there is always a war going on. Many people attempting to create don’t get very far because they are unaware of this. Writers suffer from this war. In fact, all writers do.

This particular warfare is waged between the writer’s ears. It’s in the mind. It’s about which mental narratives she is tuning into at any given time. There are fundamentally two ‘voices’ that vie for the writer’s moment-by-moment belief in the act of writing: the Creator and the Critic. Commentators on this conflict use different labels. Some call them the right-brain and the left brain, or the Artist and the Judge.

But which of these voices is right? Which one should the writer listen to?

The war between the Creator and the Critic is between the writer's ears.

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Well, usually they both are right to some degree, but they are best listened to at different times in the process of writing.

For example, the Critic is essential before a piece is shared in public. But the Critic is less useful when in the act of drafting for the first time. The Critic can prevent or interrupt a sense of flow. In fact, if the Critic is the dominant voice in the writer’s head, then it can cause writer’s block. It has I’m sure prevented many potentially good writers ever attempting to develop their skill in any significant way. At worst, the Critic can begin to shape the writer’s identity in a very negative, limiting way.

However, the other voice, the Creator comes into its own when it comes to the matter of getting something down as a draft. But left to their own, in extremes, they will burden the world with poor writing. They will create a lot of incoherent ‘noise’, with the skill of writing hardly developed at all.

How do should we bring each of these voices into play at different times? Well, I have a free email series called, “How to Write a Book.” Subscribe below and I will share with you by email different ways of bringing each voice into play at the right time.

Stop Pushing Me!!

At times we all feel somewhat overwhelmed by all the jobs piling up, whether in our email inbox, or in our own to-do lists. Many are overwhelmed all the time. It's as if our lives are being driven by that pesky list of demands. It feels like they are pushing us, each vying for first place in our attention and our efforts.

Well, it's time to stop being pushed by our work. Instead, try pulling your work through.​

This week in our Leading Yourself online Workshop, we are going through a module called, From Push to Pull,  where we explore the technique called Personal Kanban. ​Kanban boards originated in lean manufacturing as a powerful way for teams to improve their internal communication and performance. Then Kanban became a common tool used within Agile development teams, so much so that many now think Kanban originated with Agile. 

Many now think Kanban boards originated with Agile.

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A few years ago, I read Jim Benson and Torianne DeMaria Barry's Personal Kanban. I was hooked. I ​introduced it into my Organising Yourself Effectively  workshop, and people loved it. It became one of the most popular tools that we covered. Stories came back of how clients had adopted it into their working lives. This was yet another example of people discovering the personal power of tools used more commonly in a project management context.

Personal Kanban became one of the most popular tools in my personal organisation workshop.

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Here is one of the videos in the Workshop, using the online platform Trello to illustrate the personal kanban.​

This isn't the first time I've written about Personal Kanban or Trello. A few months ago I posted a piece called, Tools that evolve with our work

To become free, we need to think free, and not like victims.

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As the above video shows, though, there is something quite powerful about the idea of choosing to pull work through, and not being pushed by it. To become free, we need to think free, and not like victims. Personal Kanban, simple though it is, can help us with that move to freedom in our daily work.​

Do you use kanban for your personal organisation? If so, leave a comment below. If not, what do you used?

Change or Die!

If you were told that unless you made a lifestyle change you would die, would you change?

Would you, though?

Research shows that you're probably wrong.​

In this video, I report on some fascinating research first made known by Alan Deutschmann. The results are surprising but hopeful.​

What emerges is an unlikely but compelling story of how we are influenced much more effectively through our hearts than our heads.

One of my favourite quotes comes out of this research:

"Joy is a more powerful motivator than fear." Dr Dean Ornish

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Check out the video.

One Simple Thing to Make You More Productive

This year's first Leading Yourself online programme is going well, and we have just completed a module called, What's in Your Foreground? It's about the importance of priorities and their place in the skill of leading yourself, where you find them, and so on.

In this short video I explain one powerful technique called the MIT. I use it daily, and I find in one of my most powerful personal routines​, boosting my focus and my productivity significantly.

It reminds me of this scene from the movie, City Slickers:

"What's the one thing?" "That's for you to figure out... the rest don't mean ...."

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Are Things so Different Now? Yes! They Are!!

As part of our current Leading Yourself online programme, I showed this video at our private webinar last night. It generated a great deal of interest.

For most of my career I have sought the changeless, timeless principles - in project management (in my contribution to PRINCE2)​, in programme management (in my contribution to Managing Successful Programmes) and in my work on Stakeholder Engagement (see Practical People Engagement). You will find principles in all these, many written by me.

Yet I have to admit that, setting aside superficial lifestyle changes and different technology, the world or work now has some very different forces at play to those I was aware of in the 20th Century.​ This video explains why.

Leading Yourself Online – Registration Closing Soon!

Leading Yourself Online is a unique series of workshops where I will coach you through the framework I set out in my book, Leading Yourself. It aims to help you:

  • Overcome 'Overwhelm' at work
  • Get more traction and effectiveness in your work and your career
  • End 2017 with the best career year ... ever

For an idea of what impact my workshop called Organising Yourself More Effectively had, watch this video interview with Jemima Alder of ResMed, a global medical business.

Patrick Mayfield interviews Jemima Alder

Your content here...

Patrick Mayfield Interviews Jemima Alder about the Organising Yourself Effectively Workshop

I will be bringing the best of my workshop experience to the online program, where you can join me and ​an exclusive community of fellow Leading Yourself Online owners. You will benefit from their shared experiences, as well as be encouraged by their own stories of breakthrough in their work.

'Leading Yourself Online Workshop is a unique program.

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If designed it for the busy manager, who cannot afford the time to attend a physical workshop.​

However, this is a time-limited offer. Registration is only open until Noon GMT Tuesday, 17th January ... and then we start the series of workshops.

If you want to get on this workshop series, then you need to act quickly... because we soon will be starting.

If you're ready to gain real traction in you work, to get organised and work unfettered, then your next step is to click the button below and get registered on this unique program.

See you there...​

Making 2017 Your Best Career Year Ever!

I invite you to join me on Tuesday evening, 10th January, at 8pm GMT to go through some of the feedback I’ve received. I’m calling the webinar

Make 2017 Your Best Career Year Ever

This will be a chance to talk through some of your challenges together and perhaps turn that around towards making your working year ahead really very positive. Although I have some material to give you I will keep it short so that we can have a live Q&A. I aim to make the hour as high-energy and valuable to you as possible.

Rather than focusing on the usual, but important, goal-setting stuff, I’ll be getting everyone to consider the obstacles in our way; what’s stopping us?

I will be joined by Paul Wallin, who is a Chartered Electronic Engineer and an Associate Lecturer at the Open University who will also act as my moderator during our hour together.

Your will need to register for the webinar please click here. Please make sure you confirm your registration in the email that will be sent to you afterwards.

Finally, if you aren’t able to join us but would like to see the presentation and the discussion following, we will be recording the webinar. But make sure you register anyway.

Remember to save your place on the webinar.

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