Gratitude: the anti-oxidant to stress

I want to begin by thanking you.If you are a regular reader of this blog, you are an essential reason for my work. You bring out the best in me. I’m very grateful for that. So, thank you. I wish the very best for you and your loved ones this festive season.In my work on the […]

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Think well of those you want to influence

“The customer community is very unreasonable,” my client told me. “They won’t listen to my ideas, and seem to reject them before I have finished explaining.”I’ve heard similar such statements from different clients more than once. There is pain in this. And also a little pride. Maybe it has a subtext of, “My customer doesn’t […]

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Do you need a fall-back to move forward?

I was talking with a client last week who has a difficult relationship with a significant customer. What the customer is demanding my client to do would make him feel professionally compromised. He knows it is an inferior requirement. By a mile. We explored what would happen if he had a Plan B, a fall-back if he […]

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Call to Failure

Failure is not an option. No, it’s inevitable. The issues is, first, will I accept that reality? Then can I act so that when I do fail, it is cheap and useful? When I do fail I do not do something worse: take failure as my identity. No, I am not a failure, but I do fail. […]

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The Relationship Bank Account in Action

One of my projects right now is helping the opening of a new local school for 5 to 11-year-olds. Since the government likes the idea, much of this will be publicly-funded, which means we need to evidence demand for the school by getting parents to sign up before it opens. So, I was with another volunteer, […]

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Doing the Two-Step Engagement

In my book, Practical People Engagement, I use this illustration of the modes of engagement. Far too often, I find classical approaches to engagement and communications planning almost always overlook the power and versatility of the ubiquitous conversation. We, as human beings, have had all of human history and pre-history to hone the practice of language and […]

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Life in the Way

We plan, we organise ourselves, we budget, we set goals. But sometimes life just gets in the way. For much of what I write and teach around self-leadership and personal productivity, I use myself as the laboratory. This approach seems to me to be the way of integrity. As someone once claimed, “We eat our own dog […]

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