Lockdown has had a surprising effect in encouraging new relationships and allowing others to lapse. What is this telling me?
One of my biggest mistakes in recruiting somebody was early when I recruited a young man, straight out of school, as a COBOL programmer. The warning sign at his interview was his reply when I asked him where he saw his work taking him: I would like your job. I’d like to sit in an […]
We do not need to wait for life to change our circumstances. We can change our story. Now.
A few years ago, I was called in to consult for a large IT transformation programme in healthcare. It concerned a large teaching hospital over a number of sites across a major city. The change would be so radical to current working practices that the systems provider had even built a simulated ward where the […]
In our village, there lived a car mechanic called Don, who was also a friend. His workshop was in the next town and over time he had built a business of loyal customers who trusted him and came to him with all kinds of problems — like the time our daughter filled her petrol car […]
Have you heard someone say that to you recently? Maybe not. Maybe they are thinking it. It requires someone to trust you, feel safe around you, confident enough to speak their mind, to be brave enough to say that they don’t get it. Maybe they are just faking it, and nod in agreement. Maybe you […]
Credit: Photo by Will Myers on Unsplash A few years ago I read Switch: How to Change Things when Change is Hard by the Heath brothers. It remains one of my favourite books on the whole subject of change. One particular section has stayed with me: the idea of the bright spots, the positive deviants, as academics call them, who can […]
I remember when I had a role in a large corporate, years ago. I described a particular director to a colleague as difficult. They were surprised. “Really? I know he is a bit gruff, but he really means well. Catch him in the right moment and he will listen to you.” And so it was. […]
As change leaders, we can have quite a high appetite for change. Yet, what is the effect on our customers of a perceived endless series of changes?
When organisations try to manage scarcity, they can micro-control through imposing performance targets. This approach can have some mission-critical results.