Earlier this month I had the opportunity to interview a couple of my clients from the British Antarctic Survey: Linda Capper, who is the Head of Communications, and Andy Jeffries, the Programme Manager for the new polar research vessel, the RRS Sir David Attenborough. I was honoured to be invited to the launch of the […]
We all know engaging the people involved or affected by a change is the right thing to do. However, this is done far less than it should.
One of the delegates on one of my recent Agile workshops, who came from the Health Sector, spoke of her finding one of the most techno-phobic clinicians. So she decided to appoint him as her business ambassador. ! Initially, this seemed to me like asking Basil Fawlty to lead a customer care programme. She said […]