All my worst leadership moments were when I was over-stressed, hurried, depressed or angry. My most effective moments were when the future was the person I brought into the room.
I remember when I had a role in a large corporate, years ago. I described a particular director to a colleague as difficult. They were surprised. “Really? I know he is a bit gruff, but he really means well. Catch him in the right moment and he will listen to you.” And so it was. […]
Earlier this month I had the opportunity to interview a couple of my clients from the British Antarctic Survey: Linda Capper, who is the Head of Communications, and Andy Jeffries, the Programme Manager for the new polar research vessel, the RRS Sir David Attenborough. I was honoured to be invited to the launch of the […]
One of my projects right now is helping the opening of a new local school for 5 to 11-year-olds. Since the government likes the idea, much of this will be publicly-funded, which means we need to evidence demand for the school by getting parents to sign up before it opens. So, I was with another […]
In my book, Practical People Engagement, I use this illustration of the modes of engagement. Far too often, I find classical approaches to engagement and communications planning almost always overlook the power and versatility of the ubiquitous conversation. We, as human beings, have had all of human history and pre-history to hone the practice of language and […]
This week I was sent a report containing Advice from the 30 TOP influencers in project management. If you are not involved in the project management profession, I can quite understand that this will not set your heart racing! However, it is interesting to see the patterns that emerge from these ‘TOP influencers.’ (Full disclosure: […]
As I was writing my last book Practical People Engagement, I came across Daniel Pink’s To Sell is Human. I’m so glad I did. I find Daniel Pink is one of those communicators who does much of the heavy lifting for us across the social sciences, in particular in the fields of cognitive psychology. He communicates effortlessly […]
One of the key chapters in my forthcoming book, Leading Yourself: Succeeding from the Inside Out, is on Identity, the whole matter of how we see ourselves, our make-up and how we come to be unique. I believe this is pivotal because out of our own self-identity comes so much of what we do and how […]
One of the delegates on one of my recent Agile workshops, who came from the Health Sector, spoke of her finding one of the most techno-phobic clinicians. So she decided to appoint him as her business ambassador. ! Initially, this seemed to me like asking Basil Fawlty to lead a customer care programme. She said […]
Do we deal with difficult people? Are people themselves the problem? Maybe that is the wrong mindset.