All my worst leadership moments were when I was over-stressed, hurried, depressed or angry. My most effective moments were when the future was the person I brought into the room.
“The customer community is very unreasonable,” my client told me. “They won’t listen to my ideas, and seem to reject them before I have finished explaining.” I’ve heard similar such statements from different clients more than once. There is pain in this. And also a little pride. Maybe it has a subtext of, “My customer […]