Categories
Positive Outliers

Working Out My Work

In my recent post called, A Portal of Possibilities, I described the time I first got my hands on an Apple Macintosh 128K, and how it dazzled me and drew me into a new world of possibilities. The power of these new tools and the possibilities they gave me, consumed my focus.

However, I had a team. Whilst I focused on this new technology, I was neglecting them. I needed to rebalance my efforts, and quickly.

How Do Others Do It?

So, I began to study what other people did to organise their work lives. It was as if I had added one other project to my project portfolio: me.

I had been on time management courses, but I knew that this challenge was a larger matter than really how I sped through things, and how I allotted time to my different tasks. What helped other people to keep focused on what mattered? What is productivity?

In my story about my recruitment blunder, I wrote about the overuse of the term management and, among other things, it is unhelpful and perhaps even damaging, when we use management to the act of engaging with the people around us. I wrote this about time management:

We are in time, so how can we manage it? That’s like asking a fish to do water management. Fish swim, yes. But they don’t control the water.

I was discovering that there was only one person I should manage. In fact, it was, imperative that I did so. That person was me.

In the literature on emotional intelligence, also known as EQ, the bedrock of EQ is first, self-awareness, and then, self-management.

EQ Main Skill Areas

What should I do first? What should I do next?

Sooner or later, we all come to the realisation that even our boss – if we even have a boss – cannot be expected to tell us the What and the How of everything we should do. We need to work that out for ourselves. It also remains for us to identify next, our priority, what or whom we should attend to next.

Leading Yourself
Succeeding from the Inside Out

As I explained in my book, Leading Yourself: Succeeding from the Inside Out, self-management follows self-leadership. The enemy of effective working for any of us, particularly portfolio workers, or even portfolio creators, is stress, driven by hurry and distraction.

So I began a quest for the way to manage my time better. I later realised that this was crucial to making sense of my work and to the process of managing it effectively.

Lists

I had begun with lists, to-do lists. I think everyone creates lists, as they start to order their work. I tried labelling each item with priorities such as A or B or C, as I had been taught on my time management training, but this seemed clumsy. Also, my lists got longer. Important stuff got lost in the middle somewhere. I found myself writing out longer and longer lists. Moving them to my PC seemed a natural way to go, but I ended up printing out and amending these lists by hand. We didn’t have the list apps available to us today. But still, the handwritten vs digital divide seemed awkward to me.

Covey’s First Things First

Early on, I came across the work of the late great Stephen Covey, in such books as The 7 Habits of Highly Effective People and First Things First. His approach was refreshingly different. I liked the breadth and depth of Covey’s analysis, which encompassed much of EQ. It was practical whilst being principle-based, rather than locking me into one particular methodology. Covey highlighted the Eisenhower Matrix and how something that was urgent was not necessarily important. Making a distinction between what was merely urgent and what was also important became a critical way of thinking for me.

Time/System

This Danish-based system came in the form of a training course backed up with a proprietary set of stationery. We had a quality A5 Filofax-type ring binder, with extensible add-ons that could be tailored to different uses. I remember that it had a detachable perfect-bound calendar pocket notebook that I found particularly useful. 

After a couple of years, though, I found the system a little too prescriptive. It didn’t allow me to evolve and tailor my approach. There were some software integrations later on, but those were in the early days of hybrid paper-digital solutions and software was not seamless or robust. 

GTD

As the world of knowledge workers continued to speed up with multiple streams of inboxes calling for my attention, along came David Allen with his book, Getting Things Done. His GTD approach seemed to offer the benefits of a system whilst keeping it robustly simple. His key was to keep a single inbox and to triage incoming messages to delete, do immediately if less than two-minutes’ effort, store as a project, or archive.

GTD was focused on taming these various ‘inboxes’ of our lives, and it fulfilled that objective well. But I felt GTD lacked something. It did not help me to continually reshape my work as new roles and challenges arose.

Kanban

As a coach and trainer at the time in project management, we were seeing agile software development grow as a movement. Two aspects, in particular, fascinated me:

  1. The use of the Kanban board to prioritise and move team member tasks through conception to completion; and
  2. The cycle of scheduled retrospective meetings which helped an agile development team become an adaptive, self-improving learning organisation.

At the time, I was using Trello to manage my personal commitments. Later, I came across Personal Kanban, by Jim Benson and Tonianne DeMaria Barry. What they set out resonated with what I was doing. I began to incorporate it into a course a client asked me to design and run, called Organising Yourself More Effectively.

The Rise of VUCA

All the while, the world seemed to be accelerating towards VUCA – Volatility, Uncertainty, Complexity and Ambiguity. Like many, I was being challenged with increasing demands, and increasingly complex ones at that. I had to manage my own experience of VUCA and ensure I didn’t become swallowed into the vortex of aimless distraction and chaotic stress.

So, I have evolved how I work out my days. It is a critical skill in surviving these times of noise, hurry and distraction. More than that, I have to find it is possible to do more than survive. We can thrive and overcome. However, I find that I need to keep adapting my own system of self-management.

Three Conclusions

In the course of my own journey out of this chaos, I have concluded that:

  1. Margin is important, whether it be time margin, health margin, financial margin or space margin. Margin protects us from the unexpected, providing us with a buffer against becoming someone who is permanently driven by circumstances. We cannot outrun VUCA. We cannot merely increase the speed and throughput of our work. In fact, it is better to declutter and create space.
  2. There is only ever one priority in any given moment. We need a solution to help discover what that one priority is, helping keep us focused on that, despite all the distractions around us.
  3. We can become too task-focused for our own good, and we need to consider the relationships around us.

Most of the above productivity approaches are one- or two-dimensional. I’m realising now that we need to manage ourselves in at least three dimensions.

I will explain what I mean by these three dimensions in my next blog.

In the meantime, let me know your thoughts in the comments below.

Photo by John Sekutowski on Unsplash

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Categories
Leaning to People Personal Margin Self-Awareness

When I Made a Recruitment Blunder

One of my biggest mistakes in recruiting somebody was early when I recruited a young man, straight out of school, as a COBOL programmer. The warning sign at his interview was his reply when I asked him where he saw his work taking him:

I would like your job. I’d like to sit in an office all day and order other people around.

I smiled inwardly but at the end of the interview decided to give him a chance anyway(!). I hoped that life would quickly knock this sense of entitlement out of him as well as showing him the reality of my role as a manager.

How wrong I was.

With hindsight, I should have heeded that comment as a warning sign. After investing significantly in that young man with intensive training in the early weeks with us, he left soon afterwards for a better offer with his new qualifications, with no sense of obligation to those who had built into him.

I took several lessons from this, but what I want to explore here was his understanding of management.

What is Management?

I think management is an over-used word in the world of work.

We talk about financial management. Fair enough. We need to manage our resources. Asset management? Of course. Venue management? That makes sense as well.

But what about time management?

We live and work in time, so how can we manage it? That’s like asking a fish to do water management. Fish swim, yes. But they don’t control the water.

And how about human resource management and stakeholder management?

When we use the language of management, it is a small step to deluding ourselves that we can control others and as a manager that is what we are supposed to do. In doing so, we reduce human beings to resources, cogs in the machine,  or foot soldiers in the war effort. Choose your dehumanising metaphor. 

With stakeholder management, how would you like to be managed by someone who is in another team or even in another organisation? Which is why I prefer the term stakeholder engagement or, better still, people engagement.

If management is the ordering or control of something, then, without resorting to some form of tyranny over others, the only person I can only truly control the behaviour of is … me.

The only person you can and should control is yourself.

I can coach you. I can counsel you. I might try to persuade you. I might even model to you what I would like you to do. I could even rebuke you, argue with you, or withdraw from you; but I can’t truly manage you – unless I am a prison warden, the manager of an orphanage, or a tyrant. I can invite you to do things, but that is not essentially management. That is leadership, not management.

Deprivation of freedom is a kind of punishment. We call it imprisonment. That is what many managers seek to do.

Many subscribe to the economic transaction that if the employer pays them well enough, then the organisation ‘owns’ them for a big part of their life –– or all of it — until they are released.

Research has shown that children who learn to control themselves at an early age position themselves for success later on in life. However, quite a lot of parenting is for the convenience of the parent and enforces control.

When it comes to others around us, our colleagues, our team, line reports, we do well when we empower them and encourage them. See my post on releasing autonomy, for example. One of the leaders in my local church says,

We are not building a big church, but big people.

And there is plenty of evidence that they are succeeding, without controlling or manipulating people. People are becoming powerful in realising who they already are.

However, leading free people can be a bigger challenge than leading slaves. Being the master of a slave ship is so much easier. So many people revert to control.

The Damage of Managing People

So, when we coerce, control and dictate, we deny others their freedom and creative autonomy. When we override the wishes of others, we may get compliance, but we lose something greater and far more valuable.

We risk losing loyalty and a greater creative cohesion to a common cause. We risk losing the synergy that comes from other free individuals adding their creative fresh perspectives. When portfolio creators come together, usually something amazing and generous happens.

What About Self-Management?

I have come to realise that it is the only form of people management that is both defensible and appropriate – desirable even – is self-management. But more on that in another post.

What are your thoughts on this? Leave a comment below.

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Categories
Leaning to People

Coffee Opportunities

I was in a client meeting with a colleague recently and the client complained of it taking him five weeks(!) to arrange a meeting with his line manager to talk about feedback as part of his senior leadership development.

My colleague suggested that a formal meeting comes with its own baggage. A meeting has to be scheduled in each others’ diaries; there will be an agenda, no doubt from each party; and the topic of feedback comes somewhere down that list. 

Instead, he recommended looking for ‘coffee opportunities’, those moments where the meeting is much more casual and spontaneous, where the client can ask for the feedback immediately. 

Sometimes our formality creates an overhead.

Our topic might just not bear the weight of that overhead in the perception of the other party. Far better if we are opportunistic and adaptive about these sorts of conversations.

Categories
Self-Awareness

Never enough time? Is that really your problem?

I was talking with one of my clients the other day, and as I asked how he was doing, he replied with an ironic smile, “Never enough time, Patrick.”

“Never enough time.” This cliché rolls off the tongue too quickly when we describe the state of overwhelm.

But what we say matters. What we say can often condition our thinking, our mindset, even our self-image. We need to be careful. Clichés can become the furniture of our thinking.

What we say matters. It can condition our minds. Our clichés become the furniture of our thinking.

Is the problem really not enough time?

Let’s reframe this. Look at it as a supply and demand problem. We have 24 hours in a day. Nothing will change that. Supply is fixed.

Which one of you by being anxious can add a single hour to his span of life?

Jesus of Nazareth (Matthew 6:27)

Of course, we could race through that 24 hours faster. We could cover more ground. We like to call that productivity.

Sure, we could do that. And probably we could remove a lot of pauses along the way. But we are likely to get diminishing returns the harder we work. Also, in a state of chronic urgency, we can make sacrifices we later regret; that is, if we live that long.

No, fundamentally it is a demand problem. We find ourselves accepting too many commitments into our day, our week, our month, our lives. We over-commit. We don’t want to make choices about our purpose, our priority. We don’t want to place boundaries around our time.

What about reducing that demand?

Well, that would take courage. That would mean making some choices, saying some powerful no’s to people we want to please. It would mean admitting that we have been more driven than free.

It’s easier to keep saying, “I never have enough time” and hope that things will get better.

Saying no to things is tough at first, but we find it’s worth it later on.

Meanwhile, some of us are finding freedom in our daily lives. We make hard choices. We are prepared to say no to people we would otherwise like to please.

And we find it’s worth it.


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